TOMOI® Limited Lifetime Warranty

• TOMOI warrants to our purchaser that qualifying TOMOI® Steering, suspension and other TOMOI branded products purchased and professionally installed are free from defects in material and workmanship when used on catalog-listed applications operating under normal condition.

• TOMOI® 3 years or 36,000 miles

• TOMOI warrants to our purchaser that qualifying TOMOI® branded products purchased and professionally installed are free from defects in material and workmanship when used on catalog-listed applications operating under normal conditions for 3 years or 36,000 miles (whichever occurs first) after installation.

•TOMOI’s obligation under any of these warranties is limited to replacement of the worn-out or defective product with a comparable TOMOI product in accordance with these warranties. Cost of removal and installation are not included, and any incidental and consequential damages are excluded under this warranty, regardless of when the failure occurs. This warranty has no cash value.

• To make a claim under this warranty, return the worn-out or defective product with the dated original receipt to us.

• This warranty does not apply to purchases made through unauthorized retailers/dealers, including unauthorized online sellers. TOMOI has no way to confirm the authenticity and quality of products sold through unauthorized resellers and is not obligated to honor warranty claims when purchased from an unauthorized individual, unauthorized retailer/dealer, or unauthorized online retailer. Purchases made through auction sites, marketplaces, private or third-party sales, or other unauthorized online retailers are not eligible for warranty.

• This warranty does not apply to:

(i) any other costs, including costs of removal, installation, diagnostic time, and any other expenses arising out of replacing the product;

(ii) products which have been installed on non-cataloged applications;

(iii) products that are new, unused or show signs of normal wear but not defective;

(iv) products which have been misused, modified, altered, improperly applied or installed;

(v) products damaged in an accident or by fire, weather, or any other force majeure event or hazard;

(vi) products which have been installed on vehicles used for commercial, fleet, Governmental or racing purposes or damaged due to vehicle modifications;

(vii) obsolete parts no longer available from TOMOI;

(viii) product that has been transferred from the vehicle on which it was originally installed;

(ix) non-genuine TOMOI branded product or competitive parts;

(x) products installed on vehicles that have been modified outside the specifications of the vehicle’s original equipment manufacturer, including but not limited to aftermarket modifications for racing, off-road, or powersports purposes.

• We have confidence in our auto parts. All goods are high quality material and strict production for each procedure.

(i) TOMOI will not accept custom products returns and is not responsible for any claims related to circumstances and products described in the preceding sentence. All warranties, express or implied, are disclaimed if not stated herein.

(ii) TOMOI will not accept products returns except quality problems. Please try to reconfirm the order with our salesman before production, which will avoid any dissatisfaction of the products types or other objective reasons.

(iii) If you need to return a part because of dissatisfaction of quality, please email us your order number, name, email address and the part number you are returning with a clear explanation like pictures or vedios. Please note that all parts must be in original condition. After confirming your request, we will send you a return address via email. Upon receipt of your package, we will notify you within 1 business day. For exchanges, new orders will be shipped ASAP; for refunds, we will submit the refund request within 5 business days and return it to your bank card account within 1 month.

YOUR EXCLUSIVE WARRANTY: THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND IS EXPRESSLY IN LIEU OF ANY OTHER WARRANTIES, ORAL, EXPRESS, STATUTORY, OR IMPLIED, INCLUDING (WITHOUT LIMITATION) ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AGAINST HIDDEN OR LATENT DEFECTS, DESIGN DEFECT AND NON-INFRINGEMENT. THE REMEDY OF REPLACEMENT AS SET FORTH ABOVE IS THE ONLY REMEDY UNDER THIS WARRANTY. EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, TOMOI SHALL HAVE NO OTHER LIABILITY TO THE FIRST RETAIL PURCHASER FOR ANY GOODS SUPPLIED BY TOMOI. TOMOI NEITHER ASSUMES NOR AUTHORIZES ANYONE TO ASSUME FOR IT ANY OTHER OBLIGATION OR LIABILITY OTHER THAN THAT STATED IN THIS LIMITED WARRANTY.

LIMITATION OF LIABILITY: IN NO EVENT, WHETHER BASED IN CONTRACT OR IN TORT (AND WHETHER FOR NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY, BREACH OF ANY WARRANTY OR OTHERWISE), SHALL TOMOI BE LIABLE FOR LOSS OF USE, LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS OR ANY OTHER DIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES REGARDLESS OF WHEN A FAILURE OCCURS. IN NO CASE WILL TOMOI BE LIABLE FOR MORE THAN THE PURCHASE PRICE RECEIVED FOR THE PRODUCT.